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Shipping Policy

Trailflow Shipping Policy

This Shipping Policy outlines how and when orders are processed and delivered by Trailflow.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information where available.

Please note that processing times may be extended during peak periods, promotions, or product launches.

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Shipping Rates

Shipping costs are calculated at checkout and vary depending on:

  • Destination

  • Shipping method selected

  • Order size and weight

Any applicable taxes, duties, or customs fees are the responsibility of the customer.

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Shipping Destinations

Trailflow ships inside protugal, if the customer wants to have their order shipped outside of portugal, the extra fees must be covered by the customer.
If your location is not available at checkout, please contact us before placing an order.

Delivery Times

Delivery times are estimates and may vary depending on your location and carrier. Estimated delivery times begin once the order has been shipped, not when it is placed.

Trailflow is not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather conditions

  • Incorrect or incomplete delivery information provided by the customer

Tracking

Where available, tracking details will be provided once your order has shipped. Please allow up to 24 hours for tracking updates to appear.

Incorrect Address

Customers are responsible for ensuring that shipping information is accurate at checkout. Trailflow is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs.

Lost or Stolen Packages

Trailflow is not responsible for lost or stolen packages once an order has been marked as delivered by the carrier. If you believe your package is lost, please contact the carrier directly using the provided tracking information.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the packaging and item so we can assist you.

Changes to This Policy

Trailflow reserves the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting to our website.

Contact Us

If you have any questions about shipping, please contact us at:

Email: support@trailflow.shop

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