Refund Policy

Trailflow Refund Policy

At Trailflow, we aim to provide high-quality products and a smooth shopping experience. This Refund Policy outlines when and how refunds are issued.

Eligibility for Refunds

Refunds are available for items that:

• Are returned within 30 days of delivery

• Are unused, unworn, and in original condition

• Include original packaging, tags, and labels

Items returned in a used, damaged, or altered condition may not be eligible for a refund.

Non-Refundable Items

The following items are non-refundable:

• Sale or discounted items

• Gift cards

• Items marked as final sale

Return Shipping Costs

All return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.

We recommend using a tracked shipping service, as Trailflow is not responsible for lost or damaged return packages.

Refund Process

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund

• Approved refunds will be processed to the original payment method

• Refund processing times may vary depending on your payment provider or bank

Please note that it may take several business days for the refunded amount to appear in your account.

Partial Refunds

Partial refunds may be issued if:

• An item is returned with missing packaging or tags

• There are signs of use or wear

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. If approved, we will arrange an appropriate resolution.

Cancellations

Orders can only be canceled before they are shipped. Once an order has been dispatched, it must be returned in accordance with our Return and Refund Policies.

Contact Us

To request a refund or if you have questions about this policy, please contact us at:

Email: support@trailflow.shop